AI for logistics: automate the back office, not another demo
At a transport or logistics company the hours do not go into driving: they go into typing delivery notes, chasing unpaid invoices, answering "where is my shipment?" and moving data from an email to a spreadsheet and from the spreadsheet to the ERP. That is what we automate with artificial intelligence, on the tools you already use and with your people approving what matters. We do it from Barcelona as an AI agency for companies, recognised by Forbes España and the Spanish Chamber of Commerce.
85% of companies see no return on their AI investment.
It is not the model's fault. They build pilots that never get integrated with their systems, stay a pretty demo and die without touching a single process. We do the opposite: we come in through the part that hurts and does pay off, in production and tied to a number.
Source: MIT, State of AI in Business 2025 (300 deployments). Gartner expects 40% of agentic AI projects to be cancelled before 2027.
Where we come into a logistics operation
Four fronts where AI automation pays for itself at a transport or logistics company. If you want the detail process by process, we break it down in the 7 logistics processes AI already automates, with what each one does, what it does not do and the sign that it is your turn.
Delivery notes, CMRs and invoices
The paperwork arrives by email or as a photo, and the AI reads it, pulls out the fields and files it in your system. The doubtful ones are set aside for human review.
From hours to minutesPayments
Tracking of outstanding invoices, automatic reminders to the customer, reconciliation of bank statements and an alert to the team when something goes past due.
Fewer days to get paidCustomer service and shipment status
A WhatsApp or email assistant that answers repeat queries at any hour and escalates to a person with the context already gathered.
24/7, August includedLead generation
Extraction of target companies from trade fairs and public databases, enrichment down to the person who decides, and personalised outreach that lands straight in the CRM.
More meetings, same teamA real case in international logistics
Lead generation on autopilot for an international logistics operator in the events sector: bulk extraction of exhibiting companies from trade fairs, enrichment down to the person who decides, and personalised email outreach. It replaces a manual search that did not scale and leaves the pipeline building itself. In parallel, OCR of the paperwork coming in every day.
Still running today, in production. Not a pilot that switched off when the meeting ended.
Why it actually reaches production with us
| With DelegaloAI | The pilot that goes nowhere | |
|---|---|---|
| Integration | Connected to your ERP, TMS, inbox, WhatsApp and bank | A standalone tool that talks to nothing |
| Where it comes in | The back office that hurts: paperwork, payments, lead generation | Marketing demos with the lowest return |
| Go-live | In production, running 24/7 | Switches off when the meeting ends |
| Maintenance | Someone who looks after it and measures it every month | Nobody: it becomes a toy with no owner |
Who it is for
- Logistics operators and freight forwarders with paperwork in PDF and on paper.
- Transport companies typing delivery notes and CMRs by hand.
- Events and trade fair logistics, where lead generation is manual and does not scale.
- Warehousing and distribution with an admin team swamped at every month-end close.
- Any SME in the sector about to hire someone for repetitive tasks.
How we build it
We start with a free 30-minute assessment of your real operation: where the work comes in, who touches it and where it gets stuck. Out of that comes one single process, the one eating the most hours, and we automate it on your current tools. We test it with your real data, leave it running and measure the hours recovered. Only then do we move on to the next one.
Related services: AI invoice OCR, sales and CRM automation and WhatsApp chatbot for transport and logistics companies.
Frequently asked questions
Which processes can AI automate in a logistics company?
The ones that eat hours without adding judgement: reading and filing delivery notes, CMRs and supplier invoices, chasing payments and reminding late customers, answering shipment status queries over WhatsApp or email, moving data between the inbox, the spreadsheet and the ERP, and periodic reports. Operational decisions stay with your team: the AI prepares and executes the mechanical part.
Do we have to change our TMS or ERP to automate with AI?
No. We work on what you already have: your ERP, your TMS, your inbox, your WhatsApp Business account and your spreadsheets. The automation connects to those tools. Changing systems is exactly what makes an AI project stall for months and never reach production.
Why do most AI projects in logistics fail to deliver?
Because they are pilots that never get integrated. An MIT study of 300 deployments puts the share of companies seeing no return at 85%, and Gartner expects 40% of agentic AI projects to be cancelled before 2027. The pattern is always the same: a pretty demo that touches no real process. We come in through one specific bottleneck and leave it running in production, tied to a number.
How much does it cost to automate logistics processes with AI?
The first assessment is free: we look at your operation and tell you which process to automate first and what savings to expect, before you commit to anything. From there the quote is tailored to the scope, with the build for that specific case and a monthly fee if you want ongoing maintenance. All agreed in writing before we start.
Is this for a small transport company or only for large operators?
It is mostly for SMEs. The smaller the structure, the more those admin hours land on the same people who should be operating or selling. We start with a single process, the one that hurts most, and grow once that one is delivering.
From pilot to return
A 30-minute call to see, on your own company, which process can be taken out of the way and with what number attached. No commitment.
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