delegaloAI
Hand over the orders, the shipment files and the collections. You decide what matters.
DelegaloAI is the AI automation agency for the operations of freight forwarders, customs brokers and logistics operators in Barcelona. We read the emails, PDFs and spreadsheets you already receive (orders, delivery notes, CMRs, supplier invoices, arrival notices) and put the data into your ERP, spreadsheet or CRM without anyone retyping it. It runs on the software you already use, and anything that needs a signature still goes through your hands. We work across Spain from Barcelona. Free 30-minute diagnosis. Featured by Forbes España and the Spanish Chamber of Commerce.
What we automate in a logistics company
Six fronts of the operation where the same data gets typed two or three times: shipment files and documents, invoicing and collections, operations and incidents, sales prospecting, notifications and tracking, quotes and rates.
- Shipment files and documents: the commercial invoice, packing list, bill of lading or CMR that arrive by email are read and matched against the file before anyone types them in. See AI for freight forwarders.
- Orders and delivery notes: an order that arrives as a PDF or spreadsheet comes out as a registered delivery note, with human review only when something is unclear. See AI for logistics and transport.
- Invoicing and collections: supplier invoices into your system with OCR and AI, and payment reminders that go out on their own until the client pays.
- Prospecting at trade fairs and events: exhibitor extraction, enrichment down to the decision-maker, and a CRM the emails go out from. See trade fair and event logistics (in Spanish).
- Notifications and tracking: your client gets the status of their shipment by email or WhatsApp without anyone writing it.
How we work: the AI does not run loose
The AI does the repetitive work, 24 hours a day. But before anything goes out to a client, to customs or gets recorded, it stops and waits for your approval. Anything that needs a signature, such as a customs declaration or a quote, is still signed by a person, under the rules you set.
Real cases in logistics
- RESA EXPO Logistics, international event logistics: a system that finds the company, website and contact email of every trade fair exhibitor, automatically. More than 20,000 companies extracted and more than 330 hours of manual searching avoided.
- RESA EXPO Logistics, back office: every morning it checks due dates and chases payment on its own until they pay, with every email logged in the client's record. More than €300,000 managed automatically.
- Demo for freight forwarders and customs: from the WhatsApp message or email asking for a price to the written proposal with the forwarder's own rates. The request goes out to the carriers on that route, the one who does not reply gets chased, and a person checks the price and hits send. It is a demonstration, with no published client yet.
Frequently asked questions
What does an AI agency do for a company?
It works out which processes eat the most hours, builds the AI automations that solve them and keeps them running. At DelegaloAI we do it as an outsourced AI department: we start with one concrete, bounded case so you see it working soon, and grow from there, for a fraction of the cost of an in-house engineer.
How do I automate my company with AI?
In four steps: 1) write down which repetitive tasks eat your team's hours (invoices, collections, appointments, leads, reports); 2) pick one, the one that hurts most; 3) automate it on the tools you already use, without migrating systems; 4) measure the hours you get back and move to the next one. That way you make progress without stopping the business. The first diagnosis with DelegaloAI is free and tells you where to start.
Can WhatsApp Business messages be automated?
Yes. We connect your WhatsApp Business to an AI that actually holds a conversation, with no rigid menus: payment reminders, appointment and booking confirmations, lead qualification and 24/7 replies. You decide which messages go out on their own and which need your approval first.
How much does a WhatsApp chatbot for a business cost?
It depends on the scope: an assistant that answers FAQs does not cost the same as one that books appointments, sends payment reminders or queries your ERP. We work from one-off implementations to a monthly AI-department service. The diagnosis is free: we tell you what you need and what it would cost before you commit to anything.
How does AI invoice processing (OCR) work?
The AI reads every incoming invoice (PDF, photo or email), extracts supplier, amounts, dates and line items, and records them in your ERP, your accounting software or your spreadsheet without anyone typing them in. For example: supplier invoices arriving by email that end up recorded in Odoo, with a human reviewing only the doubtful ones.
Which processes can AI automate in a small company?
The ones that give back the most hours: recording supplier invoices, payment reminders, replying to and qualifying leads, booking appointments over WhatsApp, recurring reports and moving data between email, spreadsheets, CRM and ERP. If a process is repetitive and follows rules, it can almost certainly be automated.
Do I need to change my CRM, ERP or WhatsApp to work with you?
No. We integrate the automations with the tools you already use (Odoo, spreadsheets, WhatsApp Business, your email) instead of forcing you to migrate systems.
Will AI replace my team?
No. It takes the repetitive work and leaves the final call to you on what matters: every sensitive action waits for your approval before it runs.
What happens to my data and my clients' data?
We work inside your own tools and accounts, not on an external platform holding your data. You keep control and ownership at all times.
Who is behind it
Elek Cunill is the founder and CEO of DelegaloAI (Barcelona, Spain). Trained in business logistics, with hands-on experience applying artificial intelligence to how companies actually operate. Speaker on agentic AI at 4YFN, part of Mobile World Congress, on the panel organised by the Spanish Chamber of Commerce. More about him on the page of Elek Cunill, founder of DelegaloAI.
Contact
Services for logistics: AI for freight forwarders and customs brokers, trade fair and event logistics (in Spanish). More on automated customer contact: WhatsApp chatbots for business. More services: AI invoice OCR, AI for logistics and transport, sales and CRM automation and AI consulting in Barcelona. Guides and articles on AI automation on the DelegaloAI blog.
Book a free 30-minute diagnosis call at delegaloai.com/en, write to elek@delegaloai.com or reach us on WhatsApp at +34 670 08 83 20 (answered 24/7). Office in Barcelona (in-person meetings by appointment). Founder: Elek Cunill (Barcelona, Spain).