WhatsApp chatbot for companies
A WhatsApp chatbot is not a robot replying "hi, how can I help you?". What we build at DelegaloAI is an agent that does actual work: it qualifies whoever writes in, sorts them, gives them the information they need and, when a person is required, hands them to your team with the full context. Because the change is not in "adding a bot": it is in redesigning how you handle enquiries so the repetitive part stops eating your day. We do it as an AI agency with an office in Barcelona, recognised by Forbes España and the Spanish Chamber of Commerce.
Try it right now, on our own WhatsApp
We are not going to describe it: we will show you. Our company number is answered by the same kind of chatbot we build for clients, 24 hours a day. Write what you would write to any supplier and watch how it answers, qualifies and books.
Message the live chatbotWhat a properly built WhatsApp chatbot does
Answers at any hour
It answers the frequent questions at eight in the morning and at eleven at night, with nobody watching the phone.
Qualifies and sorts leads
It separates the buyer from the browser, and alerts the right person with the conversation already summarised.
Sends alerts and follow-ups
Appointment confirmations, payment reminders, order statuses: the messages that go out by hand today, on automatic.
Hands over to a person when it matters
When the conversation calls for it, it passes to your team with the history and context sorted. Nobody starts from scratch.
What companies use it for
The cases we come across every week:
- Teams losing hours answering the same thing over and over on WhatsApp.
- Leads that arrive and go cold because nobody gets to them in time.
- Customer service that falls away outside office hours.
- Scattered information: every conversation starts from zero, with no history and no context.
WhatsApp chatbot for transport and logistics companies
It is the sector we work in every day, and the channel already exists: much of the coordination with customers, hauliers and warehouses happens on WhatsApp. What is missing is for the answer to come out of the system holding the data, and not out of the memory of whoever has their phone nearest.
- The queries that repeat every day: what stage a shipment is at, pickup and delivery times, what paperwork is missing. The bot answers by reading your system, not by improvising.
- Alerts that go out on their own: pickup confirmation, delivery notice, a reminder for a visit or a meeting.
- Every incoming message is sorted before it reaches a person: customer, haulier, supplier or someone asking for a quote.
- When a conversation goes off script, the bot stops and alerts your team instead of inventing an answer.
If what you want is to automate the whole operation and not just the WhatsApp channel, we cover it in AI automation for logistics and transport.
WhatsApp chatbot for companies in Barcelona
Our office is in Barcelona and we work with companies in the city and the metropolitan area. Technically it changes little; practically, quite a lot: the first meeting can be in person, at your offices, seeing how messages come in today before we propose anything.
- First meeting in person in Barcelona or by video call, whichever you prefer. The assessment is the same.
- The bot answers in Spanish and in Catalan, because the language is chosen by whoever writes in, not by a setting.
- If your team is split between the office, the warehouse and the road, WhatsApp is the only channel they all already have open.
- With companies outside Catalonia we work the same way: the build is remote and the result does not change.
If what you want is a broader review of what can be automated across your company, and not just the WhatsApp channel, start with AI consulting in Barcelona.
A real case, with numbers
For a training company we reactivated a contact base that had been dormant for months, over WhatsApp: personalised messages, automatic answers to their questions, and handover to the sales team of the genuinely interested ones only.
The AI does not run loose: sensitive messages go through human approval before they go out. You approve, it executes.
How we build it
We work on your company WhatsApp account and integrate the chatbot with your tools: CRM, spreadsheets, calendar, email. It is not a closed template: we start from your process, see which steps are unnecessary and build the flow that genuinely takes work off your hands.
No magic and no promises of "AI that does everything". We start with one specific case, leave it running and grow from there.
Why DelegaloAI
We bring AI automation into the daily work of SMEs and logistics operators: repetitive tasks, dependent on knowledge built up over years, that can be systematised and scaled.
"A lot of processes are badly structured. Automating them from scratch lets you skip unnecessary steps and gain competitiveness."
- No migrations: the chatbot integrates with the tools you already use, it does not force you to change systems.
- Human oversight: you decide which messages go out on their own and which go through your approval first.
- Live proof: our own WhatsApp is answered by a chatbot like the one we would build for you. Check it before you decide.
Frequently asked questions
Do I have to change my WhatsApp number?
Not necessarily. We assess it case by case and pick the integration route that suits you best; the goal is for you to keep operating as usual, with your number and your conversations.
Does the chatbot replace my team?
No. It takes the repetitive part and passes on to your team what genuinely needs a person, with the context already sorted: who they are, what they want and what they have been told.
How much does a WhatsApp chatbot for a company cost?
It depends on the scope: an assistant answering frequent questions does not cost the same as one that books appointments, sends payment reminders or queries your ERP. At DelegaloAI the quote is tailored and the first assessment is free: we tell you what you need and what it costs, in writing and before you commit.
How long does it take to be up and running?
We start with one specific, bounded case so you see it working soon, and grow from there. First a flow that takes work off your hands from week one; then the rest.
Does it work with my CRM and my tools?
Yes. We integrate the chatbot with the tools you already use (CRM, spreadsheets, calendar, email, ERP) instead of forcing you to change systems.
Is it useful for a transport or logistics company?
Yes. It is the sector we work in every day, so nobody has to explain the vocabulary or the cases to us from scratch. The bot handles the queries that repeat (status of a shipment, schedules, paperwork), sends the automatic alerts and passes anything out of the ordinary to a person.
Do you work on site with companies in Barcelona?
Yes. We have an office in Barcelona and the first meeting can be in person, in the city or the metropolitan area. After that the build is usually remote, which is faster for everyone. With companies outside Catalonia we work the same way, remotely from start to finish.
Is there a part of your WhatsApp workload that repeats every day?
Tell us and we will tell you what can be automated (and what cannot). Free 30-minute assessment.
Book a call Message us on WhatsApp